Privacy Policy

This Privacy Policy explains how COCO Creators and COCO Digital collect, use, store, and disclose personal information. By using our website, services, or platform, you agree to the terms in this policy.

1) Who this policy applies to

This policy applies to personal information collected via:

• COCO Creators platform experiences (e.g., creator profiles, messaging, waitlists)
• COCO Digital enquiries, service delivery, and marketing-related communications
• Forms, direct contact (email/DM), and approved platform integrations

2) What information we collect

We may collect personal information such as:

• Name
• Email address
• Business details (e.g., business name, socials, website, industry)
• Creator details (e.g., profile information you choose to submit)
• Messages and content you send through our platform (where applicable)
• Basic usage or technical data (e.g., device/browser data, log data)

3) How we collect information

Information may be collected through forms, direct contact, platform messaging, and integrations that you enable or use (for example, marketing platforms and email tools).

4) How we use your information

We use personal information to:

• Provide services, features, and customer support
• Respond to enquiries and communicate with you
• Deliver marketing advice, content services, and related communications
• Improve our platform, offerings, and user experience
• Operate and maintain platform functions (including messaging where applicable)

5) Disclosure of information

We do not sell or trade personal information. We may share data with trusted third-party services where required to operate our services (for example, payment providers, analytics tools, email tools, and marketing platforms such as Meta), but only as needed to deliver and improve our services.

We may also disclose information where required by law, regulation, legal process, or to protect the rights and safety of our users and business.

6) Data security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. No method of transmission or storage is 100% secure, but we work to maintain appropriate safeguards.

7) Access, correction, and deletion

You may request access to, correction of, or deletion of your personal information. We’ll take reasonable steps to respond and comply where possible and lawful.

8) Contact us

Privacy Policy – COCO Digital

COCO Digital collects personal information such as names, email addresses, and business details for the purpose of providing marketing advice, content services, and related communications.

Information is collected through forms, direct contact, and platform integrations and is used solely to deliver our services, respond to enquiries, and improve our offerings.

We do not sell or trade personal information. Data may be shared with trusted third-party platforms (such as Meta and email tools) where required to operate our services.

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

If you have questions about your data or wish to request access or deletion, contact us at hello@cocodigital.com.au.